basa8 Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how basa8 collects, uses, and protects your data.
basa8 ("we", "us", or "platform") places the highest importance on your privacy. This Privacy Policy explains what information we collect when you use basa8's website, app, or related services, why we collect it, how we store it, and with whom we share it. By reading this policy, you can make fully informed decisions about your own information.
By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].
What Information Is Collected
We collect certain information to ensure the quality of our service and to maintain the security of the platform. The information is listed below by category.
1.1 Personal Identification Information
- Full name (first and last name)
- Date of birth (for age verification — only for those aged 21 or above)
- Valid identity document details (National ID card or passport)
- Mobile number and email address
- Current address
1.2 Financial Information
- bKash, Nagad, or Rocket account number (for transaction processing only)
- Deposit and withdrawal history
- Balance and bonus-related information
1.3 Usage Information
- Login time and IP address
- Device used, operating system, and browser type
- Time spent on the site and pages visited
- Gaming activity records (bet amounts, win and loss details)
- Live chat or support ticket conversations
How Information Is Collected
basa8 may collect your information in the following ways:
Registration and Login Process
We collect the information you voluntarily provide when creating an account. Session information is also recorded at each login.
Financial Transactions
When making a deposit or withdrawal via bKash, Nagad, or Rocket, the necessary transaction information is recorded automatically.
Cookies and Log Files
We use cookies and server logs to improve your browsing experience and to ensure security.
Support Contact
When you contact us via 24/7 live chat or email, we retain a record of that conversation.
Purpose of Using Information
We use your information only for the following legitimate purposes. It is never used for any other purpose without your explicit consent.
- Account Management and Identity Verification: To complete the registration process and to ensure the security of your account.
- Financial Transaction Processing: To successfully complete deposits and withdrawals, where the minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
- Customer Service: To resolve your issues quickly and to provide 24/7 support in Bengali.
- Fraud Prevention and Security: To protect accounts, detect suspicious activity, and maintain the integrity of the platform.
- Legal Compliance: To comply with applicable laws and regulations and to ensure responsible gaming.
- Service Improvement: To improve the platform experience and to analyze usage patterns for developing new features.
- Personalized Offers: To inform you about relevant bonuses and promotions based on your preferences (with your consent only).
Sharing Information with Third Parties
basa8 never sells your personal information. However, in specific circumstances we may share information with the following parties:
4.1 Payment Processors
The minimum necessary information is shared with payment platforms such as bKash, Nagad, and Rocket for transaction processing. These organizations are governed by their own privacy policies.
4.2 Technology and Service Providers
A limited amount of necessary information may be shared with game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming), server hosting providers, and cybersecurity service providers. They operate under our agreement and are bound to maintain the confidentiality of information.
4.3 Legal Requirements
We may be legally required to disclose information on the basis of a court order, legal investigation, or a legitimate request from a regulatory authority. In such circumstances, we will provide only the information that is legally required.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such a case, the new operating entity will also be required to follow this privacy policy, and you will be notified in advance.
Cookies and Tracking Technologies
The basa8 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
5.1 Cookies We Use
- Essential Cookies: To maintain login sessions and account security. The site cannot function properly without these.
- Functionality Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which pages are used most — this is done on a completely anonymous basis.
5.2 Cookie Control
You can disable cookies from your browser settings at any time. Please note that disabling cookies may cause some important features of the site to not work properly.
Data Storage and Security
The security of your information is our top priority. We use industry-standard security measures.
6.1 Security Measures
- SSL Encryption: All data exchanged between your device and our servers is protected by 256-bit SSL encryption.
- Firewall and Anti-DDoS: Robust network security measures to prevent unauthorized access and cyber attacks.
- Two-Factor Authentication: An additional layer of security when accessing your account.
- Regular Security Audits: Routine system checks carried out by independent third parties.
6.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, records required to meet legal obligations are kept for a specified period. Financial transaction records are generally retained for up to 5 years.
6.3 In the Event of a Data Breach
In the rare event of a security breach that may affect your information, we will notify you promptly and take the necessary remedial action.
Your Rights
As a user of basa8, you have certain important rights regarding your own information. You may exercise these rights at any time.
Right to Access Information
You have the right to know what information we are storing about you. Upon request, we will provide you with a complete data report.
Right to Correct Information
If there is any error in your information, you may request a correction. We will fix it as quickly as possible.
Right to Delete Information
You may request the deletion of your information. However, due to legal obligations, we are required to retain certain information for a specified period.
Right to Object to Processing
You may object at any time to the use of your information for marketing purposes, and we will act on that immediately.
To exercise these rights, contact us at [email protected] or use the site's 24/7 live chat. We will respond to your request within 30 business days.
Protection of Minors
basa8 is strictly for those aged 21 or above only. Our platform never knowingly collects information from minors.
Age verification is mandatory at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If you suspect that a minor is using our platform, please inform us at [email protected]. For more information on responsible gaming, please visit our Responsible Gaming page.
Policy Changes
basa8 reserves the right to update or change this privacy policy as needed. For any significant changes, we will take the following steps:
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
- For important changes, you will be notified in advance by email or through the platform.
- Continued use of the site after changes are made will be considered as your agreement to the new policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our privacy team is always ready to answer any of your questions.
Email: [email protected]
Requests sent by email are responded to within 30 business days.
Live Chat: 24/7 Support in Bengali
Use the site's live chat for instant help — any day, any time.
For more information, you can also visit our Terms & Conditions, Responsible Gaming and FAQ pages.